Shipping

Shipping & Returns

Please note that Design Mode International can only ship orders to Australian postal addresses. Orders over the value of $100 are shipped FREE, all orders under $100 are charged a flat rate of $10.00, using our standard shipping service with Australia Post surface mail. We reserve the right to charge additional shipping fees for large and commercial orders.

Shipping Method

Australia Post surface mail is a door to door service. We can deliver to residential addresses, business addresses and PO boxes. When shipping to a business address please ensure that you specify the business name. All orders must be signed fo on delivery. If you are not present when delivery takes place a postal card will be left and the parcel can be collected from the nearest post office at a later time.

Shipping Timeframe

Most orders are processed and dispatched within one business day of the order being placed. Please allow 2 to 4 working days on the eastern seaboard of Australia and 5 to 7 working days to WA, NT and SA.

Please be aware that during the Christmas holiday period delivery can take longer than normal. Delivery times are subject to 3rd party suppliers, the quoted delivery times are only an approximation and as such are only a guide to average delivery times. If you require an item to be delivered urgently, call us on – (02) 9998 8200 - or contact us and we can organise either an express post or courier service for you.

Out of Stock

If an item is currently not stocked we will endeavour to inform you and give an approximate time of delivery or alternatively organise a refund. Please note that we cannot control 3rd party suppliers no longer stocking items and will refund any purchases made on such items. In all cases, we will act fairly and responsibly; please leave your contact information with your order so we can communicate with you quickly if an issue arises.

We reserve the right to alter the cost and availability of products where and when necessary.

In the case of where an item has been priced incorrectly, we will contact the customer within 5 working days, offer the customer the correct price for the product or refund all monies to the customer.

Returns

Goods Arrived Damaged?

If for some reason your goods arrived damaged, we will do everything we can to fix the issue as quickly as possible. Just call us on – (02) 9998 8200 - or contact us. We want you to be 100% happy with your Design Mode International purchase and if the condition of the product isn't what was promised, we'll fix it for you. Please make sure you contact us with in 7 days of accepting delivery.

Have a Warranty Claim?

With warranty claims, we will assist with any concerns or issues to facilitate a smooth process. We have a great repour with our suppliers, and will work directly with them to ensure any warranty issues are rectified in a timely manner. We strive to make your Design Mode International experience both positive and rewarding. Any refund of the purchase price of the returned product will exclude delivery charges.

Have You Changed Your Mind?

If you have received a product from Design Mode International and it isn't damaged, but you've changed your mind and don't wish to keep it, then send it back to us unused and in its original packaging within 14 days of accepting delivery. Returning the item(s) to Design Mode International will be at the expense of the customer. Please call us on – (02) 9998 8200 - or contact us for a return authorisation number. Please don’t forget to include a copy of your invoice so we know who the parcel is from.